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Apple hires...
Submitted by David on Sat, 04/02/2012 - 12:33
...Dixons boss for "customer service" - normally I'd provide pithy comment and insight. But in this case: 'HAHAHAHAHAHA!' will do.
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Subscribe to RSS10. Punitive contracts are pointless
Some say this is just another way of looking at rule 2: there are a huge number of middle managers in large operations whose careers sink or swim according to the way they spin contracts they have negotiated with outsourcers. The fact is, in smaller businesses it makes no sense to rely on contract terms with IT providers (ISPs, support specialists, consultants, trainers, web designers) that either set unrealistic punishments for under-performance, or under-value what the provider contributes to your business.
The howlers in this field are hard to report without our lawyers calling round, but just suppose (hypothetically, m'lud) you had an internet connection costing £17.99 a month over which you manage a £20 million portfolio. Well, don't expect to claim back that £5 million deal you missed because you were cut off that week.
It's far more sensible to buy a service that comes with rational, achievable guarantees - and to keep a 3G dongle in a drawer. Whatever the contract says, prepare for the worst as your business' life may depend on it.
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