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Apple hires...
Submitted by David on Sat, 04/02/2012 - 12:33
...Dixons boss for "customer service" - normally I'd provide pithy comment and insight. But in this case: 'HAHAHAHAHAHA!' will do.
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The Ofcom protection racket?
Submitted by David on Tue, 16/02/2010 - 22:46
When Lord Corbett’s researcher Des Hughes stood up at a recent Westminster eForum and labelled Ofcom’s Communications Consumer Panel the “Industry Backside Protection Unit”, he sent a tremor through an otherwise cosy meeting of Britain’s broadband elite.
But was he right? Is the expensively assembled panel really looking out for British broadband customers? Or is it more of a lapdog than a watchdog?
It’s time to redefine “broadband”
Submitted by David on Wed, 27/01/2010 - 16:42
If I had a pound for every time BT and Ofcom had proudly boasted that 99% of the country has access to broadband, I’d be paying for a nationwide fibre network out of my pocket change.
The problem is it’s not true. At least not true in the sense of what you and I would call “broadband” in 2010 – a connection fast and reliable enough to play even standard definition shows from the BBC iPlayer, for instance, or swiftly download a self-assessment tax form.
IT problems on the horizon for local voluntary groups
Submitted by David on Fri, 20/03/2009 - 16:02
Through working on a couple of local 'community' projects recently, I have encountered several people who are voicing the same concerns regarding the availibility of low-cost IT services for charity, community, and social groups. In the recent past, these sort of groups tell me they have benefitted greatly from IT services supplied through various local support portals which provided IT literacy training, web services and the like.
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